Terms of service
Last updated: 3 August 2026
These Terms of Service govern your use of this website and any purchases made from Altura Climbing Limited.
Throughout these terms, “we”, “us” and “our” refer to:
Altura Climbing Limited
Company number: 17059619
Registered office: 61 Clarendon Road West, Manchester, England, M21 0RN
Email: alturaclimbingco@gmail.com
By accessing our website or placing an order, you agree to these Terms of Service.
1. Using our website
You may use this website only for lawful purposes. You must not attempt to interfere with the website, gain unauthorised access to it, introduce malicious software or use its content fraudulently.
You must be at least 18 years old, or have permission from a parent or legal guardian, to place an order.
2. Products and descriptions
We make reasonable efforts to ensure that product descriptions, photographs, dimensions and other information are accurate.
Product colours and appearance may vary slightly depending on lighting, photography and the screen used to view the website.
All products are subject to availability. We may discontinue or change products without notice.
3. Prices and payment
Prices are displayed in the currency shown at checkout and include applicable taxes where stated.
Delivery charges, where applicable, will be shown before you complete your order.
Payment must be made using one of the payment methods offered at checkout. By providing payment details, you confirm that you are authorised to use the selected payment method.
4. Orders
After placing an order, you will receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that it has been accepted.
We may refuse or cancel an order before dispatch where:
- The product is unavailable
- Payment cannot be authorised
- There is an obvious pricing or product-description error
- We reasonably suspect fraudulent or unauthorised activity
- We cannot deliver to the address provided
Where payment has already been taken for a cancelled order, we will issue a full refund.
5. Delivery
Estimated delivery times are provided as a guide and are not guaranteed.
You are responsible for providing a complete and accurate delivery address. We are not responsible for delays or failed deliveries caused by incorrect information supplied at checkout.
Responsibility for the goods passes to you when they are delivered to you or to a person identified by you to receive them.
6. Returns and refunds
Our returns and refunds are governed by our separate Returns & Refunds Policy.
You may request a return within 30 days of receiving your order. Customers are responsible for return postage for unwanted items unless the product is faulty, damaged, incorrect or otherwise covered by their statutory rights.
To request a return, email alturaclimbingco@gmail.com before sending the product back.
Nothing in these terms limits your rights under applicable consumer law.
7. Faulty, damaged or incorrect products
Please contact us promptly if your order arrives faulty, damaged, incorrect or not as described.
We may ask for photographs or other information to help us assess the issue. Where appropriate, we will offer a refund, repair or replacement in accordance with applicable law.
8. Intellectual property
All content on this website, including the Altura name, logos, product photographs, graphics, text and website design, belongs to Altura Climbing Limited or is used with permission.
You may not reproduce, distribute, modify, sell or commercially exploit our content without our prior written permission.
9. Third-party services
Our store is hosted by Shopify, and certain website functions may be provided by third-party payment, delivery or technology providers.
Those providers may have their own terms and privacy policies. We are not responsible for third-party websites or services outside our reasonable control.
10. Website availability
We do not guarantee that the website will always be available, uninterrupted or free from errors.
We may update, suspend or withdraw parts of the website where reasonably necessary, including for maintenance, security or business reasons.
11. Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed.
Where you purchase products as a consumer, we are not responsible for business losses, including loss of profit, revenue, business opportunities or data.
12. Events outside our control
We are not responsible for delays or failures caused by circumstances reasonably outside our control, including postal disruption, transport delays, severe weather, natural disasters, government action, internet outages or supply-chain disruption.
13. Changes to these terms
We may update these Terms of Service occasionally. The version in force when you place an order will apply to that purchase.
The latest version will always be published on this website.
14. Severability
If any part of these terms is found to be unlawful or unenforceable, the remaining sections will continue to apply.
15. Governing law
These terms are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom, you may also benefit from mandatory protections and bring proceedings in the courts available to you under applicable law.
16. Contact
Questions about these Terms of Service can be sent to:
Altura Climbing Limited
61 Clarendon Road West
Manchester
England
M21 0RN
Email: alturaclimbingco@gmail.com